Shipping policy

Shipping Policy – Xclusive

Last updated: October 15, 2025

Thank you for shopping at Shopxclusive.nl

We are committed to providing our customers with a smooth and reliable delivery experience.

This Shipping Policy outlines how we handle the processing, shipping, and delivery of all orders placed through our website.

All orders are processed within 1 to 3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and carrier details (if available).
Please note that during peak seasons, holidays, or promotional events, order processing times may be slightly extended.

We recommend checking your email regularly for updates and to ensure your contact information is entered correctly at checkout.

The average delivery timeframe is 7 to 15 business days, depending on your location and product availability.
Deliveries within Europe typically arrive faster than those to other regions such as North America, Asia, or Oceania.
Delivery times are estimates and start from the date your order is shipped, not the date it was placed.
Unexpected delays caused by customs processing, courier issues, or other external factors are beyond our control, but we will assist you where possible.

Please allow additional time during busy shopping periods or unforeseen global events (e.g., weather conditions, strikes, or pandemics).

Shipping costs are calculated automatically at checkout based on your location, order size, and selected delivery method.
We occasionally offer free standard shipping for orders above a specified amount, which will be clearly indicated on our website or promotional materials.
Expedited or express delivery options may be available for an additional fee (when applicable).
All prices are listed in euros (€) and include VAT, unless stated otherwise.

Xclusive ships to most countries worldwide.
Certain regions may be temporarily unavailable for delivery due to carrier restrictions or local regulations.
If your country is not listed at checkout, please contact our support team at Administratie@shopxclusive.nl to confirm availability.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your parcel.
It may take up to 48 hours for tracking information to appear online after the shipment has been dispatched.
Tracking updates are provided directly by the carrier; Xclusive is not responsible for delays or missing updates on third-party tracking systems.

International orders may be subject to customs inspections and import fees.
Customs duties, taxes, or other charges (if applicable) are the responsibility of the customer and are not included in the product price or shipping fee.
Customs policies vary widely by country; please contact your local customs office for more information before placing an order.
Aloramoda is not responsible for delays or costs arising from customs clearance procedures.

It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
We are not responsible for delays, misdeliveries, or losses resulting from incorrect or incomplete address details.
If your package is returned to us due to an incorrect address, unclaimed shipment, or refusal of delivery, we may charge additional fees to reship your order.
If you decide to cancel your order after such a return, the refund will exclude original shipping costs.

Xclusive is not liable for packages lost or damaged during transit once handed over to the carrier.
If your package appears lost or has not arrived within the estimated timeframe, please contact us at administratie@shopxclusive.nl
We will work with the shipping carrier to locate the shipment and provide assistance where possible.
If an item arrives damaged, please contact us within 48 hours of receipt with clear photographs of the damage, packaging, and shipping label.
We will review your claim and may offer a replacement, store credit, or refund at our discretion.

You can monitor the delivery progress via the tracking link sent to your email.
If the tracking status shows “delivered” but you have not received your package, please check with household members, neighbors, or your local post office first.
If the issue persists, contact us promptly so we can investigate with the courier.

In cases where delivery fails due to an incorrect address, customer absence, or refusal to accept the parcel, the package may be returned to our warehouse or logistics partner.
Once returned, we will contact you to arrange redelivery or refund (minus original shipping costs).
Re-shipping fees may apply if you choose to have the order resent.

All deliveries are considered completed when the carrier confirms successful delivery to the address provided at checkout.
Aloramoda is not responsible for stolen or misplaced packages after confirmed delivery.

If you have any questions or concerns about your order or delivery, please reach out to our support team.

We are happy to help.

📧 Email: Administratie@shopxclusive.nl

🕒 Customer service hours: Monday – Friday, 9:00 AM to 6:00 PM (CET)